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Terms and Conditions
Empower Refuge & Language (ERL)

1. Introduction

These Terms and Conditions govern your use of the services provided by Empower Refuge & Language ("ERL", "we", "our", or "us"). By accessing or using our services, you agree to comply with and be bound by these terms. If you do not agree, please do not use our services.

2. Services Provided
ERL offers services including but not limited to:

  • English for Speakers of Other Languages (ESOL) courses

  • Immigration and legal support

  • Employment and integration assistance

  • Workshops, mentoring, and community events

All services are subject to availability and eligibility.
3. User Eligibility
To use our services, you must:

  • Be at least 18 years old (unless enrolled in specific youth programs)

  • Provide accurate, complete, and up-to-date information

  • Comply with all applicable UK laws and regulations

4. Payment and Fees

Some ERL services may require payment. Fees must be paid in advance unless otherwise agreed.

  • All fees are non-refundable unless a service is cancelled by ERL.

  • ERL reserves the right to adjust pricing with prior notice.

5. Immigration Support Disclaimer

While ERL may offer guidance on immigration matters through OISC-accredited advisers, we do not guarantee outcomes for any visa or legal application. Clients are responsible for submitting accurate documentation and complying with Home Office requirements.

6. Cancellation and Refund Policy

  • Clients must give at least 48 hours' notice to cancel appointments or classes.

  • Missed appointments without notice may be charged at full price.

  • Refunds are issued only under specific conditions outlined by ERL’s cancellation policy.

7. Code of Conduct

Users of ERL services must:

  • Treat staff, volunteers, and other clients with respect

  • Refrain from abusive, violent, or discriminatory behavior

  • Abide by ERL’s confidentiality and safeguarding policies

ERL reserves the right to refuse service to individuals who violate this code.

8. Intellectual Property

All content, materials, and branding on ERL’s website and platforms are the property of ERL and may not be copied, redistributed, or used for commercial purposes without permission.

9. Limitation of Liability

ERL is not liable for:

  • Any losses arising from the use of our services

  • Delays or disruptions outside of our control

  • Third-party service failures or inaccuracies in legal outcomes

10. Privacy & Data Protection

ERL complies with UK GDPR regulations. Your personal data will be used solely for service provision and will not be shared without your consent, except as required by law.

11. Amendments to Terms

ERL may update these terms from time to time. Changes will be posted on our website and will take effect immediately unless otherwise stated.

“Creating a Terms and Conditions Policy”.

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